AI Assistant — Available 24/7
Having an issue with your utility provider?
We're the O.U.R. — Jamaica's regulator for electricity, water, and telecommunications. If you're dealing with high bills, disconnections, poor service, or any dispute with a utility company, we can help.
Tell our virtual assistant what happened and we'll file a case on your behalf — in just a few minutes.
No sign-up required
What We Can Help With
Electricity
JPS billing, outages, disconnections
Water
NWC supply, metering, quality
Telecoms
Flow, Digicel service & billing
General Enquiries
Tariffs, regulations, your rights
How It Works
1
Describe your issue
Tell our assistant what happened in your own words.
2
Provide your details
We'll ask for your name, contact info, and account details.
3
Case filed instantly
Confirm the summary and receive your reference number on the spot.